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Cancellation Policy
Cancellation Policy for On-Demand Cleaning Service Effective Date: 01/01/2024 Introduction At On-Demand Cleaning Service, we understand that plans can change, and flexibility is important to our clients. This cancellation policy is designed to give our clients the ability to manage their bookings effectively while allowing us to allocate our resources efficiently. General Cancellation Terms Standard Cancellation Window: Clients may cancel their cleaning service without any charge up to 48 hours before the scheduled service time. Late Cancellation Fee: Cancellations made less than 48 hours but more than 24 hours before the scheduled service time will incur a cancellation fee of 50% of the service cost. Cancellations made within 24 hours of the scheduled service time will incur a cancellation fee of 100% of the service cost. How to Cancel: To cancel your service, please contact our customer service team via phone at [Insert Phone Number] or email at [Insert Email Address]. We are available to assist you [insert customer service hours]. Confirmation of Cancellation: Upon receiving your cancellation request, we will process it promptly. You will receive a confirmation via email once your cancellation has been processed. Rescheduling: If you need to reschedule your service, you can do so without any additional charge, provided you notify us at least 48 hours before the scheduled service. Rescheduling within the 48-hour window prior to your service may be subject to availability and could incur fees similar to the cancellation fees. Exceptions to Cancellation Fees Emergencies: We understand that emergencies occur. If you need to cancel within the 48-hour window due to an emergency, please contact us to discuss waiving the cancellation fee. Documentation may be required. Service Issues: If the cancellation is due to unsatisfactory service from a previous visit that we have not adequately resolved, the cancellation fee may be waived. Seasonal or Recurring Services For clients with seasonal or recurring cleaning schedules, specific terms related to cancellations will be outlined in your service agreement. Generally, these bookings require a longer notification period for cancellations or adjustments. Policy Updates On-Demand Cleaning Service reserves the right to update this cancellation policy at any time. We encourage clients to review the policy periodically to stay informed about how we manage cancellations. Contact Us
Contact Details
Ondemandcleaning24@gmail.com